When shopping we are all looking for "old fashioned service" but not really sure what that means. It is usually thought of as politeness but surely that's just good manners, you can only really comment on service when something goes slightly wrong with the order, then you can measure customer service and their values. Without dwelling too long on my order and the issues surrounding it, what I can say is Darlings went beyond customer service to ensure my experience was totally positive. At what must have been a great expense Darlings rectified the issues keeping me informed. They rejected my choice of conclusion for theirs which was far more expensive and thorough. So what I am left with is a fantastic sofa and the knowledge that I now know what is meant by "old fashioned service" it starts with Darlings of Chelsea.