The sofa is beautiful and just what I ordered but the service around it was far from the level you'd expect when you pay £4k+ for something. The finance side was cumbersome with no follow up (they were waiting for my response but as I hadn't received the paper work I didn't know). The worst part was dealing with the delivery company. As I couldn't make the first date they bullied me (phoning, texting and emailing me to confirm and if I wanted to change I had to phone them but I only reached their answering machine) into accepting the second date which was far from convenient for me and I had to cancel an important client meeting to accommodate them. The guys delivering and assembling the sofa were quite sweet but far from the professional delivery people you'd expect from a company like Darlings. Finally, when I wrote to Darlings to raise my concern about their delivery company I received nothing back apart from this form a week later. How can they expect me to rate them higher than Poor..?