"When l received my Harris tweed sofa costing over \u00a32000, l was shocked to see how soft the seat cushions were , lmade my complaint known, but was told this was normal for feathers l have had previous experience with this type of cushion but never like this, I was told as a gesture of good will they would send me an alternative filling which would be a little firmer, l agreed,was not told when they would be ready, until there was a knock on the door and without prior notice they arrived, foretunatly l was in,but l was surprised to find the filling exactly the same. So we are left with a sofa which is not comfortable.and l am not very happy."now after 6 months feathers coming out in handfuls our say it’s too late to do anything