We had identified the sofas we wanted through research on the internet. It was important for the furniture to have removable covers and Darlings were one of the few retailers to stock such furniture so we headed off to the Fulham store, where they were in the showroom to try them out for size, comfort, support etc.. The in store staff pointed us in the right direction and answered our questions. The sofas were comfortable and in the sale so we decided to order on the day. We were offered refreshments during the ordering process. We were told the lead time was six to eight weeks which was acceptable. After eight weeks I called to find how the order was going. The member of staff I spoke said she would look into it and get back to me. The following day I got an email saying the sofas were at the delivery partner. I arranged the delivery and all went well. The delivery staff were excellent in ensuring the sofas got into the house without damaging anything and even removing a gate to get entry (they put it back as well)!) I waited a week or so for the accidental damage insurance certificate to arrive but it didn't. So I phoned to ask where it was. I was told someone would look into and get back to me. A few days later I called again again and was told the certificate was showing as pending on the systems. A week later having still not got the certificate I called back and was told that they would look into it and would call me back. Later that day I got a scanned copy of the certificate - which included all the correct details including my name and address. In summary on the positive side the product is excellent, the showroom staff were knowledgeable and and the delivery staff were excellent. The problem was the fact that I had to chase Darlings for updates on delivery and the insurance certificates. It makes me feel that the staff were interested in the sale as once the sale was agreed the aftercare service didn't seem to matter. A few little changes and it would have been an excellent review.