We bought our two seater electrically operated reclining sofa from the St Albans showroom; we wish we hadn't. On delivery the two halves of the sofa were incorrectly assembled and it took the Customer Service Department three weeks to sort it out, by which time it was apparent that there was, and still is, a major electrical fault. Three attempts have been made to deal with the fault without success;so six months after the sofa was purchased not only can the left hand recliner not be used, but staff have failed to reply to our email of complaint. On the basis of our experience of dealing with Darlings of Chelsea, we couldn't and wouldn't recommend them.
10 years ago
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