Very poor customer service. angry and abusive phone conversation. left us without a roadworthy car following an accident. fixed the car my self with no motor knowledge following a guide on Google. took 5 mins to fix as was a common fault loose connection but they told me it would be an approx 500 quid repair maybe even more. they told me it was wear and tear and was advised by another mechanic that it was common to have loose connections following a bump. did get an apology for the abusive conversation but nobody apologised for the fault or not checking. just got told that there was no common fault as the computer said no!