Not very satisfactory on the communication front but on the plus side the phone operatives were very polite. Although I did get the goods It was a slow process. My order was actually out of stock but no one contacted me to say there was going to be a delay. I phoned up to be told it had been out of stock but was being dispatched that day, a tracker number would be sent to me that afternoon and my goods would arrive on Friday. The next day after not receiving the tracker number I rang again to be informed that it was on it's way and would arrive Monday. When I queried the arrival day I was then told it hadn't been dispatched the previous day as originally informed and it would be arriving on Monday. By simply phoning me to advise A) it was out of stock B) it hadn't been dispatched would have been polite and informative. I was beginning to think they were a rogue company.