Questionairre re customers needs was found UNDER packag.ing so drier was not unwrapped, packing was not removed nor was the old machine also when packing was removed machine was covered in residue from sticky tape an ugly mess.what now how to get rid of old machine , etc. The driver should have handed me the form to be completed i await your reply. i am elderly lady walk with sticks i do not need added stress in my life, (mrs) silvia f. Reid