received an extractor fan but it arrived damaged with the broken parts stuck with sellotape so I can only assume it had already been returned damaged. I emailed and was sent a returns label but had to take it to my nearest post office which was not easy as it was big and heavy so I had to drive it to the post office with my husband to carry it in. They said they would dispatch a replacement on the receipt of the damaged one. 3 days later I received a message to say that it was out of stock and it would be sent directly by the supplier in 3-4 days it took 6 days and arrived with a courier with no delivery day or time so lucky I was in. This extractor was much better packed and undamaged.