My original order was delivered on time (Saturday )but on visiting on Sunday the sunflowers were spindly and of poor quality, the tin of the cake was dented and the greeting card was paper thin. My brother used Next delivery, the flowers were vibrant and healthy and the greeting card was of god quality. I did contact customer service (Monday) and response was quick albeit slightly robotic. I was asked to take digital images in order for Customer Service to investigate. The Birthday gift was for my elderly mother whom I spend the weekend and was not able to take any photo's. When I pointed this out, Customer Service then restored my faith by offering a full refund and a complimentary bouquet . I was expecting quality from the off and am not sure I would use Debenhams again. for a flower delivery.