The website needs a complete overhaul with terms of clarity about how the flowers are delivered/packaged. I was very confused which flowers would be posted and which would be hand delivered. The order page gives you delivery options, but fails to clarify what is included in each of the options! Thankfully, the inclusion of a live chat service was invaluable in resolving the issues I had. With regards to the flowers, well it reminded me of burgers on fast food restaurants - they look all nice and big in the pics, but in reality the actual product looks different!