The flowers were a birthday gift for my mother who absolutely loved them. They were beautiful. However, in the future it would be nice to have a proper card to keep the message that was sent as my mum likes to stand it with the flowers but the paper wasn't very attractive and very flimsy. I did also have a popped balloon in the packaging however, I emailed and the money was back in my account before you'd even emailed to say you'd returned it I was extremely happy with this service. I had taken photos ready to prove what I was saying but it just went through with absolutely no hassle. I 100% will recommend and use you again. Thank you.