The flowers looked amazing. When they finally arrived. The customer service was appalling. I will not be ordering from Debenham's again for flowers. I am a big fan of Debenham's and often shop there. I order a bouquet as a gift to arrive on Christmas Eve. I received an email at 4.50pm, explaining the bouquet may not arrive. There was no certainty whether they would come at all. I had to complain twice in order to get a reply. The reply was inadequate. I am waiting on a refund, as the flowers I were told were no longer available, turned up after I asked for a refund. It's unacceptable.