Ordered flowers, wine and chocolate for my mother for Xmas, she received the flowers but not the wine or chocolate, I only knew that had only part of the ordered was delivered once I asked if she had received everything. Phoned debenhams but it was too late to Xmas for the missing items to be delivered so they offered a refund for the items not delivered. Asked if I could speak to a manger but was told the manger are not authorised to do anything other than than a refund, overall disappointed as it was a Xmas gift.
9 years ago
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