Ordered my sister some flowers for her birthday, description said they would arrive in bud form. They did not. Emailed company twice with pictures, they sent what looked like a spam email with the word HELLO. Phoned up and made a complaint. Was offered refund or a re send. I went with a re send as these flowers were for my sisters birthday. I ordered a large bunch with my first order, so they agreed to send large bunch and vase as a gesture. I was pleased, until that is my sisters 2nd bunch of flowers arrived, again not bud form, totally wrong bunch and they were the small bunch not large. Total waste of money and my time dealing with your company. Not to mention I live over 300 miles away from my sister and you ruined her birthday present from me!