So after having tried to contact customer services twice online using their 'my support' service and having been ignored twice, I couldn't resist the opportunity to leave feedback. My flowers were delivered 1 day late (anniversary plus 1) after having paid extra to nominate the date. The 'delivery' was in the form of just leaving them on the doorstep with no attempt to ring or knock. The flowers were (as I described them on the ignored my support service) a bunch of green. Not one single flower was open and this was after the flowers were a day older than they should have been. As you can imagine, I'm not impressed. If I could give minus stars I would.