Having originally made an order for a friends arriving in her new home it ended in my receiving of a beautiful bouquet and a bottle of wine a month later because of all the mess in-between Telling me that my friend's address did not exist knowing that she was living there was an insult Then sending a new order to me in a despicable condition added to the frustration I reckon I spent at least one hour on the phone or emailing (most of which were not responded to) to get nowhere. Never was I acknowledged as being a customer who needed service always it was passed back as my fault As i said earlier I received a beautiful bouquet ad even that had difficulties first in that there were no Hydrangea's available and then the next bouquet could not be delivered on the day requested. as they say a catalogue of errors When I suggested a bouquet and return of my money would satisfy my complaint in the first instance I was told definitely "no". That would have saved so much aggravation and my rating as above. It's such a shame as the flowers received a month later are beautiful and so far have lasted well Anne Cygler