Completely confusing that a 'glitch' in the system means when you receive your confirmation email, your billing address is given as the shipping address, despite having already provided a 'recipient's address.' Resulted in a morning spent on hold as the flowers were due to be sent to a work colleague. When the phone was finally answered, I was told I would be called back due to a bad line (their end!). No phone call back. I called again and, after being left on hold for far too long again, I was finally told about the 'glitch' in their system. Why has this not been fixed? I cannot imagine the number of times your customer services agents must have to explain away the very same glitch to different customers every day.