Awful service. I paid extra to have flowers delivered to my mother on Mother's day. I received an email the night before saying that they had been dispatched. However, on Mother's Day I received another email saying that they were being delayed and wouldn't be delivered until the following day! I spent a very long time on the phone on Sunday trying to get through to someone to cancel the order, but couldn't get through on any customer service number. I tried to leave a message via the contact form online, but this just bounced straight back to my inbox. I have also tried to make contact via Facebook but keep getting the same message that someone will contact me. I certainly won't be ordering flowers from Debenhams again.