Completely and utterly spoilt my mother's day gift. Flowers were wilted..there was more foliage than flowers. My mum called me within minutes of them arriving saying they were the worse flowers I have ever sent her. I immediately sent and email in to complain which was 5 days ago still waiting for a response. I tried to call also but was in the phone queue for ages so I hung up. I have only given one star for the fact that they were delivered on time. I could have got better quality flowers from Lidl!!!..I will be going back to Next and M&S for my flowers...totally disappointed with flowers and customer service or diservice I should call it.