Having used Debenhams Flowers previously and being very impressed, I thought they were the ideal place to arrange flowers for my Step Mother and Half Sister's joint 60th & 21st Birthday Party that I was unable to attend. One bunch of flowers and one planter ordered and paid for (one order), along with more expensive tracked delivery... Unfortunately only one item arrived on the selected day in time for the party! After talking to my rather upset Step Mother, I emailed Debenhams Flowers and got a standardised (automated?) response back saying they would be delivered the next day. Luckily they were but this was rather too late for the celebration! The lack of human service was unimpressive and the inability to deliver the whole order on time mean that unfortunately I am unlikely to use them again, even though the flowers were apparently lovely each time!