I recently ordered 2 bunches of flowers through your website. The first were for Mother's Day and I ordered a large bunch. Luckily my mum took a photo of the flowers for me when she received them because I was able to see she had only been sent a standard bunch. Very disappointing! I had ordered the larger bunch I because I wanted them to look impressive but that isn't what she got. I spoke to costumer services and then refunded the £5 extra I paid but offered no compensation for the mistake. Really not very good service. The second bunch I ordered was for a friend's birthday and was due to be delivered the day after Mother's Day. For this bunch I received no emails after the confirmation one, therefore I had absolutely no way of knowing if/when they were being delivered. I had to ring customer services to find out if they had been sent. They had been delivered but I was not happy at having to call up just to check if they had been sent.