The flowers, when they arrived, were beautiful. However I paid extra to have them guaranteed in time for Mothers Day as neither my sister or myself could be with my Mum. They didn't arrive so I asked for my extra delivery costs to be returned. Instead, they offered a new bunch of flowers with chocolates and wine by way of apology. All is forgiven I thought, that is lovely. My Mum was retiring so could I have it guaranteed for the day she retired please? Oh yes, but it arrived 3 days later. With a note saying Happy Mothers Day. It was free so I can't complain too much, but such beautiful flowers and good customer service are badly let down by poor estimated delivery times - if you need something delivered on a particular day don't go with Debenhams, if timing wasn't an issue then I would give 5 stars.