The flowers we received were in very poor condition. I had them delivered on May 18th for my wife while I was away and when I returned the following day May 19th she had to cut the stems of the roses as they had softened at the bottom and also the lilies stems had also turned to mush and could not be saved. Please advise as my wife was very disappointed. Also, when contacting support the following day I got the following error.. ----- Forwarded Message ----- The original message was received at Fri, 20 May 2016 07:12:11 GMT from localhost [127.0.0.1] ----- The following addresses had permanent fatal errors ----- <support@debenhamsflowers.com> (reason: 550-5.7.1 Unauthenticated email from yahoo.com is not accepted due to domain's) ----- Transcript of session follows ----- ... while talking to aspmx.l.google.com.: >>> DATA <<< 550-5.7.1 Unauthenticated email from yahoo.com is not accepted due to domain's <<< 550-5.7.1 DMARC policy. Please contact administrator of yahoo.com domain if <<< 550-5.7.1 this was a legitimate mail. Please visit <<< 550-5.7.1 https://support.google.com/mail/answer/2451690 to learn about DMARC <<< 550 5.7.1 initiative. iv6si7434362wjb.190 - gsmtp 554 5.0.0 Service unavailable