Awful experience. Ordered a bouquet of flowers (which looked lovely in the online picture) along with a vase and bottle of wine. Flowers never arrived. Called the helpline and after holding for over an hour I eventually spoke to someone and explained the order was never received. He advised they would send again, priority post and I would get a text message/phone call to advise when they were delivering the following day. Following day, no text/call but my friend did receive the most pathetic bunch of green foliage and 3 flowers. No wine. Called to complain again and, once again, was told they'd send a nicer bouquet of flowers and the wine - neither arrived! Rather embarrassing when you've ordered something as a gift for someone.