Made a claim, it took a reasonable time and eventually I got a message saying the claim is successful. I was asked to fill a form with my bank details. I did. However, the money never showed up in the account. When emailed them about the money they said that they sent it to a different bank account! Really? What different bank account? They were not willing to tell me. That happened on August and in response I was told that they will contact the bank and amend it, and will send me the money. But that never happened and I keep chasing them on a weekly basis. I can't express how shocked I am from this behavior.