Started with a station issue, as mine as an ampersand in it (elstree & borehamwood). The issue was reported and corrected the day after, but not without a bit of a push as I already started payment. Then i asked a Twitter question around contactless repay possibilities, wihtout any reponse. The amount of noise around emails amounts to around 3/5 emails a day for missing tickets, as I entered routes. One missing possibilitiy is the weekday notif only , compared to all notifs, as most train are late during weekends. Therefore, i will say that the marketing is well done, but the service behind it is not woth the money.