The new website look and feel and the emails have taken them backwards. Previously you could see the trains affecting your travel in a better sequence, so easier to use, and the emails didn't require opening to see that no trains had been impacted that day. Now there is a meaningless image at the top of the email that clogs the email 'preview'. Now its more and more clicks to do what was once a simple process. THUMBS DOWN
5 years ago
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