I absolutely adore my chairs. They are beautiful and so comfortable. However the customer experience has not been great. When I purchased the chairs, I paid for what I thought was white glove service (the website didn’t indicate a selection of different prices for S&H)since I wasn’t sure how heavy they would be and I wanted them to bring it straight to my apt. Then I was contacted by the delivery service that I needed to come down to the lobby to receive the package because they were instructed to leave the chairs in the lobby. I was focused to say the least. I contacted DM the day of delivery 8/18, and I’m still waiting to get a response back which I find highly unprofessional.