This is one of - if not the most - polished and professional furniture companies we dealt with while renovating and furnishing our vacation getaway! The chair, ottoman, and bench we ordered arrived quickly, free shipping, and looked gorgeous. High-quality materials, the leather is stunning, the boucle upholstery in charcoal gray is sumptuous, and the chair is simply the most comfortable seating you'll find. So, we are extremely happy with our purchase. We also worked with customer service on a small matter and were elated to find it taken care of much more than satisfactorily in less than 48 hours!