We ordered 2 Vail Lounge chairs. They are exactly as pictured - beautiful, and great quality! I was very impressed by how well stuffed the cushions were and how comfortable it was. The only negative is the back is very low, and it is impossible to sit up straight- you have to lie back in it! There is a way to tighten the seat but it is still very slouchy. My recommendation would be to get the matching ottoman! Overall, very beautiful, and well made- but you have to know that sitting in it you will be laying back- very difficult to sit up straight to read. Everything was very well packaged too!