Having bought a pair of boots from you i found out that they were faulty, i emailed yourselves and was told to take a photo of the fault and it would be examined, having waited a week i emailed again asking what was happening and got a reply that i had to send them back to you and a decision would be made. Having again waited another week or so without reply i emailed again and again untill 4 or 5 days later i got a reply telling me that they had mislaid the boots and did i have proof of postage, and having looked i cant find it so i emailled this back to you a week ago and i still have not heard anything again. Overall this is now in its 5th week and i am still nowhere nearer a conclusion and i think the service that i have recieved is extremely poor and await your responce.