Designersofas4U have an easy website to look through. If you have any queries there is always someone polite and friendly on hand to help. Once you have ordered, you don't necessary hear anything for a week or two which can be a little worrying when spending a lot of money but you get emails and can log on to your account to see your order status. Once your order is ready they send an text and you call to acknowledge, then they call you the day before delivery to tell you the time the delivery will be made within a 3 hour slot. Easy, reliable and will definitely use again