I had a chair delivered 3 days ago and on inspection there were visible staples holding the material in place on a seam, on the back of the chair. I have sent 2 emails with photos, but have had no response. Based on my experience so far, I would definitely not recommend this company. I have now received a response from Sofas 4U. They advise me that if I had emailed the aftersales instead of the info@designersofas4u, I would have received confirmation that they had received my email. If I had received a response I doubt I would have posted, at least until they had responded and advised me of the action they would be taking. They have now said they will replace my chair and remove the faulty one on 10th/05/2023. I have updated this review pending a final resolution. Replacement chair arrived on time today 10th/05/and all appears to be in order. Even with the resolution I doubt I would go back to this company, as I still find it inconceivable that they would allow an item to be stapled together in full view, and then dispatch it to a customer. They did at least do what they promised, hence the revised star rating.