Beware: Poor Devoucoux Customer Service! Towards the end of 2021, I made the decision to invest in a Devoucoux Saddle. Given budget constraints, I opted for a used one from the company, having enjoyed years of riding in their saddles and appreciating their quality. Previously, a representative from Devoucoux had visited the barn, fitting both my horse and my trainer with great satisfaction. This positive experience led to multiple saddle purchases at our facility. However, upon receiving my purchased saddle, I noticed a concerning crease at the twist. I promptly notified the representative, only to be assured that the saddle had been thoroughly inspected and deemed fine by Devoucoux. Despite this assurance, my horse began showing signs of discomfort after just a week of use. Upon the rep's inspection, the saddle was sent back to Devoucoux. Unfortunately, upon its return, the crease persisted, and over time, the saddle not only failed to feel right but also caused discomfort to my lower back. Compounding the issue, the original representative was no longer available, and new hires struggled to address my concerns effectively. Despite extensive communication, including 15 pages of text messages and images with the second representative/manager, little progress was made. Even when a third representative was assigned to my case, logistical issues impeded our ability to connect, ultimately leading to further delays and frustrations. Meanwhile, I sought professional opinions from two veterinarians due to my horse's discomfort. Both confirmed that the saddle was indeed broken. As someone working within the veterinary field myself, this confirmation only solidified my concerns. Finally, a new representative from Devoucoux showed promise, promptly attending our appointment and diagnosing the saddle's broken tree. However, despite her efforts, Devoucoux ultimately concluded that they were unable to rectify the issue, leaving me with no choice but to purchase a new saddle. This prolonged and ultimately unsatisfactory experience with Devoucoux's customer service has left me disillusioned and disappointed. It serves as a cautionary tale for others considering purchasing from the company.