What a refreshing change to receive some great customer service.....and I wasn't even a customer. I bought the veggie chopper from a shop near Brighton whilst on holiday last year but the spring broke ( it was used every day I must say). The manufacturing company based in the USA gave me Dexam's contact as their UK distributor and after contacting them they had no hesitation with replacing my veggie chopper ( within a few days as well). I will be definitely be using this company again for my kitchen needs. Well done Michelle from customer services, you deserve a pay rise. Bill Foggon, Poole Dorset