I wanted to change the handset after placing my order on line, dialaphone refused even though the order had only just been placed and said the phone I wanted was on a higher tariff, which I said I would gladly change to. I was told that this had all been set up with the network provider now. I called the network provider who said they would be more then happy to change the tariff, called dialaphone back but they insisted the phone would already have left the warehouse (this all happened in the space of a few hours) I advised i would return the phone to which they responded if I did they would just keep sending it back to me (probably the most childish thing I have heard in a very long time). I would also add the 'manager' I was put through to was quite rude and her tone during the conversation was quite frankly unnecessary. I have since read reviews online of very similar experiences and only wish I had read them first.