I was perfectly happy with the deal until I found out that the cashback that the sales person I spoke to promised, was not £50 cashback. It was 5x £10 by redemption. This is utterly ridiculous and should have been explained. Your company should not offer something as stupid as this where I am expected to post a letter (at my expense) 5 times at 5 different times through the 2 year contract. I am sure you offer this so that people don't bother because of how much unnecessary hassle it is, or your customers forget. I will however ensure I do this so that you don't get to keep my money. I would not have taken the deal if I had known that the cashback was not what I was offered as part of the deal. The cashback was a very important part of the deal because it was the only thing that ensured I would continue to pay the same price as my previous contract. Considering how badly explained this was by the sales rep I spoke with (she told me it was simply cashback that I would receive within 1 month of the contract beginning), I believe you should offer me the £50 cashback now. I also think you need to consider removing this 'cashback by redemption' from all of your deals as this does not show your customers any form of respect. Other then this, the deal was OK and the service wasn't bad. Kind regards,