The service I have received has been appalling. My phone arrived without a SIM card, it then took over a month to arrive. When one did arrive I was told by the person on the phone it was invalid, they then hung up on me. When I called back the second person was so rude I ended the conversation in tears. The next person I rang offered me a refund (after I told them I EXPECTED it) which should arrive within 2 days. That was ?? days ago and it has not arrived. I rang again asking where my money was. The person apologised and said it would be fast-tracked to me. It still hasn't arrived. Shocking service. Absolutely disgusted.