We wanted to create a programme for a memorial service. It was easy to upload our pdf file to the site and we got the 25 copies practically by return service, at a great price. The quality of the finished items is great, and we shall definitely use this service again in the future for similar jobs. We didn't have to speak to anyone during the process, so can't speak for any contact issues, but the automated service was so good it wasn't necessary. Thank you.