I have always liked digitec and most of my experiences with them were great. Galaxus, on the other hand, has the weirdest policies, bad customer service, and a horrible store page with badly presented and often inconsistent information. This, in particular, makes returns necessary sometimes. Like when certain properties are not described adequately on their page. The way they ship items is inconvenient and dangerous. And the way they process returns is confusing and borderline scammy. When you order something and then decide to return it and they somehow classify your product as "opened", whether this was the case or not or whether it matters or not, they charge 10 francs for opening the product. No matter what the product cost. These were two items, each around 30 francs and in this case it they were things that were loosely placed in a carton and then unhooked from their fastening and could be re-hooked back into their packaging without damaging anything. Nothing about us looking at the products was in any way unhygenic, nor would it have mattered. These were home wear things that do not even tough the human body. They turned out to be the wrong product for our needs (again, thanks to the gloriously inadequate description on their webpage), so we sent them back. It was already mildly annoying that they make you pay a postage fee, but that would have been ok. But when we got the "bill", I was flabbergasted. It said, on a FULLY returned order "remaining payment: 23.90" with the explanation that this is 2 times 10.00 for returning products in a box that was opened and for their inconvenience an added 3.90. 23.90 for products that we did not keep. that we looked at for two minutes, didn't use, nor damage or scuff in any way shape or form. And they sent the products in separate boxes but provided only one return label. So apparently their inconvenience and shipping costs do not matter when they send stuff separately but it matters when customers want to return items. This is crazy and they should not be allowed to call themselves a web shop. Again, I have never had such a bad experience with the digitec side of things.