Unclear procedures: The original item box came with "Galaxus/Digitec Quality Control" stickers on it. Despite contacting customer service and specifically inquiring whether the product is indeed new or if the box has been previously opened, I was only informed that the product is new, without an explanation about the stickers. I acknowledge that I may not have fully understood the procedures associated with the stickers. However, the lack of clarity did not dispel the doubts raised by their presence, which may lead one to infer that the box has been opened. In my understanding, a new item should be unused and in an unopened box, not for instance a unit that has been inspected, tested, and resealed for some reason. This is particularly important in the audio industry, where an opened box often results in a discount by professional sellers. Customer service: Rather slow and did not properly address my questions in a professional and comprehensive manner. I couldn't get a clear answer even after contacting them a second time. Delivery: Slapping an address sticker on a box that is not meant to be sent without a proper cover, or in a package, is poor service. Obviously, the original box arrived battered. It's important to note that this is not a criticism of the postal service, but rather of the inadequate packaging. This may lead to issues if one intends to resell the item, as the original box is important for professional audio items and can significantly impact the resale value and marketability of the product. Overall: This has been the most disappointing experience I've had in over two decades of ordering audio gear from various sources.