Firstly you have to register it yourself, takes forever and it seems by doing that Direct Bikes are not accountable for the potential death traps they peddle. . I bought the DB 125-19 in October 2016. Worst decision I ever made, I had it serviced at 300km 1000km then with 1200km on the clock the accelerator cable snapped whilst doing 55mph on the a414. When I eventually found a garage who would even look at the bike the mechanic took one look at my brand new scooter and just shook his head in pity. 1300km exhaust guard fell off 1370km rear mudguard came undone 1400km centre stand dampener fell off causing an unbearable squeak. 3000k Service back brake pads are worn due to capilar falling apart, exhaust rattled needs replacing, rear shocks blown needed replacing, front wheel bearings were broken, rear tire bald, new tire needed. Steering bearing notching needed replacing. 3400km Broken down on way to work pick up coil burned out. Cost of repairs £870 in all plus 3 services at an additional cost of £320. I was advised by the garage to sell the bike as the build quality was so poor as to be dangerous. I knew from very early on that the aftercare department was non-existent they simply washed their hands of me when I tried to contact them to use my so called 1-year parts warranty (labour not included) they simply ignored me, don't bother trying to contact them it will just stress you out. Please do not fall into the trap I made of thinking that the bikes were a bargain for the money, it's a false economy and the bikes are simply dangerous.