Firstly just to say we are really pleased with our new Gazco electric stove. It’s great quality, very heavy and the flames look quite realistic. The heat output seems good. What we were disappointed with was the delivery of it. We ordered from direct stoves because the website said our chosen stove was ‘in stock’ and on a 3-5 day delivery. Almost three weeks and several phone calls later, it finally arrived. So that’s why we’ve rated only 4 stars. I’d rather the website gave a realistic delivery time than saying 3-5 days. But the delivery guy was great and we are very happy with it now that it’s here.