Terrible customer service. I ordered a bed for my 4 year old son to be delivered the day after we moved house. 5 days later I still do not have it - I have spend goodness knows how much on phone calls to the company and noone can really tell me what is going on. I was told someone would phone me back within the hour and two hours later I had to phone back. It always takes forever to get through even though it says you are first in the queue. I would be very hesitant to use this company again.