Horrendous experience. Be warned!!! We live in an old terraced house, and we approached Direct Wood Flooring / Flooring Superstore (same company) for advice on what type of flooring would be suitable for our home. They advised us that Solid wood would be fine, that their 'highly recommended' fitter uses an underlay that acts as a Damp Proof Membrane. So we placed the order and two months later nothing. So I chase for a week to find out they never allocated our order to our account, so we'd either have to wait an additionaly 6 months for the boards to come back in, or go for something different. We went for something different but in hindsight I should've got a refund there and then. They supplied us with a different Underlay to what we had ordered, without checking with us first. Then we had the boards fitted and a month later they buckled, crushing a radiator pipe. The fitter rushed back to trim the boards, and they expanded again, and then again. When I contact the company their answer was simple 'we don't employ any fitters, and the jokes on you for accepting the boards and underlay when it was delivered' So much for that 'Platinum Warranty' on an order of £2,000 worth of wood. We took their advice every step of the way and they have royally screwed us. We're already £3,500 out of pocket, having had to get an independent flooring inspection carried out to try and move the issue forward. The inspection deemed that the products sold were not fit for purpose (the Gold Timberaly Underlay is NOT a suitable Damp Proof Membrane), but that the fitter should've known this. Apparently they don't ever discuss fitting techniques or best practices with their 'highly recommended' fitters, and when an issue arises they are extremely quick to throw their recommended fitters under the bus and pass on ALL responsibility. This company is absolutely imoral and horrendously callous. We've now been told that it will cost an additional £5,000 to rip out the boards entirely, as they're now ruined, and lay a new Damp Proof Membrane and replace the boards with new. We had a 3 month old baby when we were going through all this, and we were desperately trying to make our house nice for when he starts walking, but instead we've been left with lifted boards, exposed screws and nails everywhere, and an eyewatering bill that we simply cannot afford. They've screwed us, and they couldn't care less. Do not put any trust in this company. Do your own research, find other tradespeople, get multiple quotes, and don't take the easy option, because people like this are out to swallow you whole. Once they have your money you're on your own.