Oh dear DWF. It all started so well in terms of ordering from your website. Ordered laminate flooring in golden oak and golden oak scotia. All paid for including the delivery fee. On the day of delivery, the first thing to go wrong was the delivery driver turning up 3 and a half hours late. He was a nice guy but just a shame because I was given a time slot in the morning for DWF to then tell me it because of technical issue. The second thing that I noticed is the flooring is not actually called Golden oak flooring as shown on their website. On the packaging it's actually called "Summer Oak Nature" which I had to dispute with DWF. The flooring did look slightly off from the Golden Oak sample I ordered but anyway, I kept it.The third thing wrong straight away was the Scotia. Oh dear.... This Golden Oak Scotia was no where near the same colour as the flooring, despite it sharing the same product name. It was much darker and so when placed on top of the flooring, looked awful and did not match in anyway. The 4th part of my dreadful experience was the customer service which I tried explaining to them all the above especially the Scotia issue. It's one of the most ridiculous customer services I have ever tried to speak to. They don't allow managers to speak to customers, it's online only with no telephone number to contact them directly and when asked for a refund to the incorrect colour Scotia they sent, they refused and want to charge me half of the total order for the Scotia to pick up. They are awful and very cold with no flexibility to to make good decisions in light of their own mistakes. I have now been left with no choice but to file for further proceedings through a third party to claim for my entitled refund due to the misleading website and displays.