Ordered flooring… needed 22 packs and was told by staff at the Erdington store that they had 27 in stock.. great! Ordered and paid for delivery and agreed a delivery date and booked fitters. Night before the delivery received a time slot and live delivery tracking link… wow what a fabulous service. On the morning the delivery was apparently coming at 8:57am, so I took time off work and waited at the house (I don’t live there as it’s being renovated ready to move in in 2 weeks) 9 o’clock I receive a call from Direct wood flooring to say the flooring is out of stock so they won’t be delivering….!!!!! They can either send me out some other samples and i can chose a different floor or I can wait until the 2nd May (but how do I know they won’t do this to me again???) I now have to get some flooring asap from elsewhere otherwise me and my young child will be moving into a house with a dusty concrete floor! And guess what? A refund takes 2-5 days, after they’ve already had my money for over 2 weeks! DO NOT USE THIS COMPANY if you need flooring without being messed around and let down. They clearly took my money and then sold the packs I had bought to someone else because when I ordered them they had them! Disgusting company, AVOID AVOID AVOID. There are plenty of other reviews like mine but stupidly I ignored them and thought this was down to people ordering online… I didn’t order online, I went into the Erdington store and thought I was getting a great service, don’t be fooled! Also when I rang them back to query something else after they let me down they ignored my calls (they use a mobile number so can see who’s calling) but I immediately rang from a different number and they called that number back because they didn’t know it was me!!! It is clearly they were trying to avoid me. Seriously, use this company at your own risk.