The herringbone laminate and underlay suggested by the in store worker have been laid correctly by a professional joiner. The laminate is spread across 4 seperate rooms and in every single area the laminate/underlay creaks and makes a significant amount of noise any time someone walks on it. I have raised this as a complaint with Direct Wood Flooring and provided all relevant information, including photos and videos of the issues, however, their customer service team haven't been able to assist at all. I have been promised a call back, however this has not happened and the response via their chat function on the website states this is due to "workload". I am unable to arrange for the skirtings to be put back on as it seems likely the flooring will need to be taken back up again. As it stands, the whole downstairs of my home is completed unlivable due to these issues. 10/11: Direct Wood Flooring have now stated that an investigation has been concluded and that they won't be able to provide any assistance as the flooring is continuous downstairs without breaks throughout multiple rooms. The laminate flooring down before over the exact same area had no breaks and there were no issues. The laminate installed in my previous home over a larger area had no breaks and there were no issues. The laminate flooring in my family and friends homes has been laid without breaks and there are no issues. The advisor in store didn't mention anything about breaks when I discussed plans for the flooring. The service has been horrendous from start to finish and either the laminate/underlay or both provided is faulty. Direct Wood Flooring are refusing to accept responsibility and won't provide any assistance to resolve this issue.