Awful service! I wish I had read reviews on this company before I placed my order. I purchased a mask on 11th July this year, as I was off on a diving holiday at the end of August. After giving them a few days grace on the estimated delivery date I rang them and they said they didn't have my mask in stock so it was being ordered from the supplier, which could take up to an extra week. After the week passed, I sent an email and got no response, so I rang them and they said my particular mask wasn't in stock, but I could choose a new colour. I then received an email (so their email does work!) with the colour choices, which I responded to with my choice, yet again, no reply. After another week of waiting I rang them again and said I needed it by the following Friday (giving them 8 days) otherwise I would be cancelling my order and asking for a refund. Low and behold, no mask! So I rang and cancelled my order, asking for a full refund, they said the money would be in my account in 2-3 working days. In the end I had to go through Paypal to get my money back as I don't think they had any intentions of refunding me quickly. Do not order anything through this company, they are complete time wasters and it seems like I am not alone!